PRIVACY POLICY
Serenura respects your privacy and is committed to protecting your personal data in accordance with the UK General Protection Regulation (UK GDPR) and the EU GDPR.
​
This Privacy Policy explains how we collect, use, store and protect your personal information.
​
​
​
1. Data Controller​
​
Serenura is the Data Controller responsible for your personal data.
​
Contact details:
​
Email: info@serenura.co.uk
​
Phone: 07378420570
​​
​
​
2. Personal Data We Collect
​
We may collect and process the following personal data:
​
-
Identity data (name)
​
-
Contact information (email address, phone number)
​
-
Booking and appointment information
​
-
Health and wellbeing information voluntarily provided for treatment safety
​
-
Payment confirmation details (processed by third party providers)
​
-
Technical cookies (IP address, browser type, cookies)
​
Health information is classified as "special category data" under GDPR.
​
​
​
3. Lawful Basis for Processing
​
Under GDPR, we process your personal data on the following lawful basis:
​
-
Contractual necessity - to manage bookings and deliver services
​
-
Consent -for health information and optional communications
​
-
Legal Obligations - for tax, insurance or regulatory purposes
​
-
Legitimate interest - to operate and improve our services safely and professionally
​
You may withdraw consent at anytime!
​
​
​
4. How we Use Your Data
​
Your data is used to:
​
-
Confirm and manage appointment
​
-
Provide safe and appropriate massage treatments
​
-
Communicate service updates or changes
​
-
Maintain accurate client records
​
-
Improve our website and booking experience
​
We only collect information that is necessary and relevant!
​
​
​
5. Health & Special Category Data
​
Health information is:
​
-
Collected only with your explicit consent
​
-
Used solely to ensure treatment safety
​
-
Stored securely and accessed only when necessary
​
-
Never shared without your consent, unless legally required
​
​
6. Data Storage & Retention
​
Your personal data:
​
-
Stored securely using protected systems
​
-
Retained only for as long as necessary for business, legal or insurance purposes
​
-
Regularly revived to ensure accuracy and relevance
​
When no longer required, data is securely deleted
​
​
​
7. Sharing Your Data
​
​
We do not sell or rent your personal information.
​
Information may be shared only with:
​
-
Booking and scheduling platforms
​
-
Payment processors
​
-
Legal or regulatory authorities (if required by law)
​
All third parties are GDPR-compliant.
​
​
​
8. Cookies
​
​
Our website uses cookies to improve functionality and analyse performance
​
You may manage or disable cookies through your browser settings or cookie banner preferrances
​
​
​
9. Your GDPR Rights
​
​
You have a right to:
​
-
Access your personal information
​
-
Request correction of inaccurate information
​
-
Request deletion of your information
​
-
Restrict or object to information processing
​
-
Withdraw consent at anytime
​
-
Data portability (where applicable)
​
To exercise your rights, please contact Serenura using the details above
​
​
​
10. Complaints
​
​
If you believe your data has been mishandled, you have the right to lodge a complaint with:
​
-
Serenura customer services
-
Information Commissioner's Office (ICO)
​​
​
​
11. Policy Updates
​
We may update this Privacy Policy from time to time.
​
The latest version will always be available on our website .
​
​
​​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​
​